STD Terms and Conditions

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STD Terms and Conditions

Standard Terms and Conditions:

All orders will not be shipped until payment is received in full
Please allow three weeks to receive standard orders and up to four weeks for personalised or special order items
If you require your order urgently, please contact us to organise quick delivery
If for any reason any delays do occur at our end, we will contact you immediately to organise a satisfactory resolution

Refunds:

Excluding personalised orders AlyRae are more than happy to provide a full refund on all items delivered if you are not 100% satisfied with your purchase.
All request for refunds must be done in writing via e-mail before returning the goods.
Money will not be refunded into your account until we receive all goods back in a satisfactory condition at AlyRae's warehouse.

Personalised Orders:

Personalised items are not refundable unless deemed faulty. We will happily send a sample before personalised order is completed to ensure your satisfaction with the product.

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