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STD Terms and Conditions
Standard Terms and Conditions:
  • All orders will not be shipped until payment is received in full
  • Please allow three weeks to receive standard orders and up to four weeks for personalised or special order items
  • If you require your order urgently, please contact us to organise quick delivery
  • If for any reason any delays do occur at our end, we will contact you immediately to organise a satisfactory resolution

Refunds:
  • Excluding personalised orders AlyRae are more than happy to provide a full refund on all items delivered if you are not 100% satisfied with your purchase.
  • All request for refunds must be done in writing via e-mail before returning the goods.
  • Money will not be refunded into your account until we receive all goods back in a satisfactory condition at AlyRae's warehouse.

Personalised Orders:
  • Personalised items are not refundable unless deemed faulty.  We will happily send a sample before personalised order is completed to ensure your satisfaction with the product.